Customer Promise

Return &
Refund Policy

Your satisfaction matters to us. Read our policy regarding returns, refunds, and damaged orders.

Read Policy Contact Support

30

Day Returns

5–10

Day Refunds

7

Day Damage Window

24/7

Athlete Support

The Details

Built on Trust. Fueled by Performance.

Returns

Returns accepted within 30 days of delivery
Items must be unopened, unused, and in original packaging

Non-Returnable Items

Opened supplements
Used products
Clearance / final sale items
Gift cards

Damaged or Incorrect Orders

Contact support within 7 days of delivery
Provide your order number and photos of the issue
We'll offer a replacement, store credit, or refund

Refund Processing

Refunds processed within 5–10 business days
Shipping fees are non-refundable unless the error was ours

Exchanges

No direct exchanges currently offered

Order Cancellations

Orders can be cancelled within 12 hours before fulfillment

Shipping Responsibility

Customer covers return shipping unless the item was damaged or incorrect

Contact Information

Questions?
We're Here.

Our support team is standing by to help with returns, refunds, and any issue with your order.

elementoscore@gmail.com